Understanding and Improving Humanitarian Logistics Processes

Managing and improving processes that create and deliver an organization’s primary products and services is critically important for the long-term survival and success of all organizations. Accordingly, this course will expose you to the principles of Process Management which will help you understand, analyze, improve and manage processes in Humanitarian Logistics. Two major approaches for process improvement emerged separately in the 20th century and have come to be known as “Lean” and “Six Sigma” methodologies. Lean improvements focus on process speed and waste removal, while Six Sigma focuses on the removal of process defects for quality improvements and the reduction of process variability.



To introduce you to the concepts, tools, and techniques of Process Management using Lean Six Sigma that are particularly useful in successfully managing processes commonly encountered in Humanitarian Logistics.

Adopt the process management viewpoint to understand humanitarian logistics processes and identify their performance measures in terms of cost, quality, speed, service, and flexibility.

 Define, describe, and utilize concepts fundamental to process analysis.

Analyze complex processes using suitable process analysis techniques and make sound recommendations for improving processes.

Develop an understanding of the Lean Six Sigma tools and techniques, including the DMAIC methodology.



Overview of Lean Six Sigma

Business Process Management: Process Flow Chart, Cycle Time, Takt Time, Capacity, Little's Law, Economies of Scale, Inventory Management.

Lean Six Sigma Tools and Techniques: SIPOC, Voice of Customer, Process Mapping, Value Analysis, Fishbone Chart, Benchmarking, Poka Yoke, Matching Demand and Supply, Improving Service Quality,  Risk Analysis - FMEA, Prototype and Pilot Testing, Stakeholder Analysis, 5 S Systems, Rapid Improvement Events, Process Control Charts.


Lean Six Sigma Green Belt

After successfully completing the course, a certificate for having completed the educational requirements of LSS Green Belt will be awarded. The full-fledged Green Belt certificate will be awarded when the student successfully completes a LSS Green Belt project under the guidance of a faculty instructor.